Please examine these terms of service carefully before accessing the website or using our services. The terms of service, and any reference to “terms”, shall consist of:
By visiting the Hartenberg website and/or purchasing any product from us, you engage our service and you agree to be bound by these terms. If you do not agree to be bound by all of the following terms please do not access, use and/or contribute to the Hartenberg website or any of our services.
Right to amend these terms
We reserve the right to amend these terms at any time, without notice and it is your responsibility to check these terms regularly. Unless otherwise stated, the current version shall supersede and replace all previous versions and your continued use of the website or our service constitutes acceptance of the changes.
Use of the Hartenberg Website
Legal age and capacity
Contributions to the Hartenberg Website
Disclaimers and Limitation of Liability
Damages and inaccuracies
Please inspect your order upon receipt and contact us immediately if the product is defective, damaged or if you receive the incorrect order, so that we can evaluate the issue and correct the problem. A signed delivery note is prima facie proof that the product has been delivered and received by you, in good condition, whether that delivery note was signed by you or anyone representing you.
Products that cannot be returned, include perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), personal care goods (such as beauty products), hazardous materials (such as flammable liquids or gases), sale products or gift cards. Please contact us if you have questions or concerns about your specific item.
Once we have received and inspected your return, we will let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Your right to privacy and security is very important to us. We treat personal information obtained through the use of this website as private and confidential and are committed to providing you with secure access to our online services.
We may electronically collect, store and use personal information with your consent. We may also intercept, block, filter, read, delete and use all communication you send to the website and/or our employees. If you do not consent to this, please do not access or register on the website or use our services.
Personal information we collect
The personal information includes, but is not limited to, your full name, age, birthday, gender, contact details, country of residence, personal preferences, browsing history, purchase history, browsing habits and click patterns, IP address.
How we use the personal information we collect
How we collect the personal information
When you visit our website, we automatically collect certain information about you through:
Mail, email or SMS promotions
If you have agreed, we may use your personal or other information to send you information on new services or products that may be of interest to you and from time to time will mail, email or SMS information to you about us, our products and services, or our partners and their products or services. If you do not wish to continue receiving this information you may contact us and we will remove you from our mailing list.
When we will disclose personal information
Storing personal information
Disclosure of information
Our legal status is Hartenberg Farm (Pty) Ltd, a private company incorporated under the laws of South Africa with registration number 1972/000294/07, which operating and registered address is Bottelary road, Koelenhof, Stellenbosch, South Africa.